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Job : NATIVE THAI TECHNICAL SUPPORT



 Job : NATIVE THAI TECHNICAL SUPPORT (L1)

      Location: Kuala Lumpur

      Salary : RM - - RM -

      

*MUST HAVE* 

-Bachelor degree holder with at least 1 year of technical support experience required

-Working experience in call center environment

-Native Thai and business English proficiency

      

*OTHERS/ADVANTAGES* 

-Problem-solving skills

-Customer-service oriented

      

*RESPONSIBILITIES* 

-Responds to customer technical problems/issues related to hardware and networking via phone. 

-Assists customers by diagnosing problems and providing resolutions for technical service. 

-Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts. 

-Applies Diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. 

-Documents problems in the support solution database for diagnostics and solution implementation. 

-Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions. 

-Identifies, researches and provides input on unique or recurring customer problems. 

-Remains knowledgeable of client’s product line, policies, and procedures. 

-Knowledge in how to interact with a Microsoft Windows Operative Systems and Basic Internet Tools. 

-Focuses on delivering a positive customer experience according to client standards. 

-Monitors and tracks issues to ensure accurate resolution. 

-May be involved in revenue generation activities with current customers. 

-Reviews and distributes pertinent cross-functional information. 

-Escalates more complex customer technical issues to senior level support. 

      

!! PLEASE APPLY USING THIS LINK

https://seekers.my/jobfinder/jobs/native-thai-technical-support-l1-121?uid=7203

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