Job : NATIVE THAI TECHNICAL SUPPORT

Job : NATIVE THAI TECHNICAL SUPPORT (L1)

Location: Kuala Lumpur

Salary : RM - - RM -

*MUST HAVE*

-Bachelor degree holder with at least 1 year of technical support experience required

-Working experience in call center environment

-Native Thai and business English proficiency

*OTHERS/ADVANTAGES*

-Problem-solving skills

-Customer-service oriented

*RESPONSIBILITIES*

-Responds to customer technical problems/issues related to hardware and networking via phone.

-Assists customers by diagnosing problems and providing resolutions for technical service.

-Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.

-Applies Diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.

-Documents problems in the support solution database for diagnostics and solution implementation.

-Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.

-Identifies, researches and provides input on unique or recurring customer problems.

-Remains knowledgeable of clientâ€™s product line, policies, and procedures.

-Knowledge in how to interact with a Microsoft Windows Operative Systems and Basic Internet Tools.

-Focuses on delivering a positive customer experience according to client standards.

-Monitors and tracks issues to ensure accurate resolution.

-May be involved in revenue generation activities with current customers.

-Reviews and distributes pertinent cross-functional information.

-Escalates more complex customer technical issues to senior level support.

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